Terms of Service
Last updated: 26 April 2026
Contact: hello@furzy.app
These Terms of Service ("Terms") govern access to and use of the Furzy mobile application, website (including furzy.app), and related services (the "Services") provided by Arcana Media Ltd.
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Related: Privacy Policy · Cookie Policy
1. Eligibility
You must be able to form a legally binding contract and meet any minimum age required by law in your jurisdiction. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.
2. Accounts
You may need an account to use certain features. You agree to provide accurate information and keep your credentials secure. You are responsible for activity under your account. Notify us promptly of unauthorized use.
3. The Services
Furzy lets you turn pet photos into talking-pet videos and chat in real time with an AI voice that speaks as your pet. Features may change, be suspended, or discontinued. We may add requirements (such as waitlist or invite-only access) for some releases.
4. Subscriptions and payments
If you purchase a paid subscription or in-app product:
- Platform terms apply.Purchases through Apple or Google are processed by the platform and may also be subject to Apple's or Google's terms.
- Billing and renewal. Subscriptions may renew automatically until canceled in your platform account settings. Fees and renewal periods are shown at purchase.
- Cancellation. You can cancel as described by the platform (for example App Store subscriptions settings). Cancellation stops future charges; it may not refund the current period unless required by law or platform policy.
- Free trials and promotions. If offered, additional terms may apply at signup.
5. Acceptable use
You agree not to:
- Violate law or third-party rights.
- Attempt to probe, scan, or test the vulnerability of the Services, or bypass security.
- Reverse engineer, decompile, or attempt to extract source code except where permitted by law.
- Use the Services to transmit malware, spam, or harmful content.
- Misuse AI features to generate unlawful, harmful, deceptive, or infringing content, to impersonate real people or animals you do not have rights to depict, or to harass others.
- Upload images of pets you do not own or have permission to use.
- Scrape, data-mine, or automate access in a way that overloads or harms the Services.
6. Your content
You retain rights to content you submit, including pet photos, audio, and prompts. You grant Arcana Media Ltd a worldwide, non-exclusive license to host, process, transmit, display, and create derivative works (such as the talking-pet videos and live AI sessions you request) "as needed to operate and improve the Services," including to provide AI features and security.
You represent you have the rights needed to submit your content. Do not upload unlawful content or content you do not have rights to use.
7. AI features
AI outputs may be inaccurate, incomplete, or inappropriate. AI features are provided "as is." You are responsible for how you use outputs. Arcana Media Ltd is not liable for decisions you make based on AI outputs.
8. Third-party services and links
The Services may integrate with or link to third parties (for example sign-in providers, AI model providers, content platforms, or payment processors). Their terms and privacy policies govern their services.
9. Intellectual property
The Services, including software, branding, and documentation, are owned by Arcana Media Ltd or licensors and are protected by intellectual property laws. Except for the limited right to use the Services under these Terms, no rights are granted.
10. Privacy
Our Privacy Policy explains how we collect and use personal information. Our Cookie Policy describes cookies on the website.
11. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARCANA MEDIA LTD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARCANA MEDIA LTD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for death or personal injury caused by negligence, or fraud).
13. Indemnity
You will defend and indemnify Arcana Media Ltd against claims arising from your content, your use of the Services, or your violation of these Terms, subject to applicable law.
14. Termination
We may suspend or terminate access if you violate these Terms or if necessary for security or legal reasons. You may stop using the Services at any time. Provisions that by nature should survive will survive termination.
15. Governing law and disputes
These Terms are governed by the laws of England and Wales, excluding conflict-of-law rules. The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections that apply in your country of residence if you are a consumer living in the UK or EEA.
16. Changes
We may modify these Terms by posting an updated version. If changes are material, we will provide additional notice where required. Continued use after the effective date constitutes acceptance of the updated Terms.
17. Miscellaneous
- Entire agreement. These Terms and the Privacy Policy constitute the entire agreement regarding the Services.
- Severability. If a provision is invalid, the remainder remains in effect.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.
- Export. You comply with export laws.